Siebenwurst founds a new service company in Shanghai
Dear Sir / Madam,
As part of the group's ongoing internationalisation, Siebenwurst will have its own service company in China from 2011 onwards. The office in Shanghai is set to start business on 1st January 2011. Using our tried and tested "Tool Doctors" service model, we will be providing comprehensive support services for tools and moulds, direct and on site. This approach provides customer service every step of the way, from purchasing and start-up to project management, maintenance and repairs – even for tools from third-party manufacturers.
Pooling expertise on site
Getting the ball rolling in Shanghai will be a team of six people, four of whom are trained tool and moulding specialists with extensive expertise when it comes to injection moulding, pressure moulding and sheet metal forming tools. We are pooling expertise from our Dietfurt and Zwickau sites for the rollout in China. Thanks to their specialist knowledge, our teams are able to eliminate malfunctions as quickly as possible, helping our customers to minimise costly downtimes at their production sites.
In addition to offering a comprehensive range of on-site services, we are also planning to use the new Shanghai site to begin distribution of the tools and mouldings not covered by our companies in Germany. Christian Walter, head of marketing and sales at the Dietfurt site, will lead the specialist team and coordinate Siebenwurst’s activities in China as the general manager for Shanghai. In establishing the new branch office, Christian Walter can draw on our years of experience working on projects for international companies in China.